1. REFUND POLICY — MAIN HERO

SOLEREFORGED GROUP “REFUND • CANCELLATION • SERVICE POLICY” Strong professional maintenance/service imagery JHB & PTA 060 263 2680 “Fair. Transparent. Professional.” Small footer: “Subject to applicable South African law & signed agreement.”

2. CALL-OUT & DIAGNOSTIC FEE

Large R450–R850 Travel Attendance Inspection Diagnosis Professional time Clear statement that choosing not to proceed with a quoted repair does not automatically make the attendance/diagnostic fee refundable, subject to applicable law.

3. CANCELLATIONS • NO-SHOWS • WAITING Use strong visual icons:

Technician dispatched Waiting time No access Late cancellation Explain that reasonable costs may apply where the customer causes wasted travel/time.

4. WORKMANSHIP GUARANTEE Make this visually reassuring:

7-DAY WORKMANSHIP GUARANTEE “Same fault returns due to our workmanship?” “We rectify the workmanship issue at no additional labour charge, where applicable.” Include exclusions in tiny but readable text.

5. CUSTOMER PROTECTION + BUSINESS PROTECTION A balanced graphic:

WE PROTECT YOUR RIGHTS.

YOU RESPECT OUR TIME.